Disabling HDCP seemed to help at first, but after less than a minute the video would freeze again. Sound would come through Streamlabs OBS, but video would either go to a black screen after a few seconds, or just freeze on whatever it had been outputting for those few seconds. and have heard nothing back.įearce I was having very similar problems. Last week I attempted what support had asked. so I reluctantly paid for and RMA'd the device. I replied letting support know that I had pointed out the original issue 5 days after receipt. I was told that I could not get a refund since it was not within the 14 days of receipt of product. and I was already stressed out and frustrated from struggling with this piece of equipment. I was afraid the problem would resurface on the replacement device (as it did). When I was first told I could RMA the device I was surprised to discover I had to pay to ship it back and asked if I could instead please send it back for a refund if I had to pay to send it back anyway. except I've never successfully streamed with it. when it seemed like my pc would no longer even detect the device. I got it to stream for 8 hours I think? Next time after fighting with it. Attempts to activate/deactivate the XR1 result in it not even showing any picture whatsoever. in ~20 seconds the screen in OBS freezes entirely. I create a video capture device for the XR1. I've tried both with identical results (both work. Whether I use my powered usb hub or plug directly in is irrelevant. I connect the XR1 as per the instructions.

I had heard EVGA had a card and wanted to see about replacing my elgato. the elgato works fine in this identical set up. note:I use an elgato already (have for a year) and know how the capture cards work. and contacted support 5 days after I received it to let them know I was having issues. I have been having this problem since the moment I received the device.

Problems with obs webcam splitter